Privacy Policy

1- Privacy and Security Policy.

The following information about our Privacy Policy reflects FILM SYMPHONY ORCHESTRA SL's (hereinafter FSO) commitment, as the data controller, to maintaining and ensuring secure business relationships by protecting personal data and guaranteeing the right to privacy of each user of our services. This document explains how we use personal data when using our services.

2 – Definition of personal data

"Personal Data" refers to any information relating to an identified or identifiable natural person. This includes, among other things, first and last name, postal and email addresses, and telephone number.

3 – Processing and purposes of the data collected

Any personal data you provide when visiting our website will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Therefore, we detail all the purposes for which FSO uses personal data:

By sending contact forms or emails:

• Purpose: To be able to respond to queries and contact the user to resolve any questions or issues raised.
• Legitimacy: The legitimate basis for processing the data is the execution of the requested pre-contractual measures and/or the consent given.
• Retention periods: Data will be retained for the time necessary to respond to the questions raised.

By entering your email address to subscribe to the newsletter:

• Purpose: To send you the requested newsletters, as well as commercial information about new products and services.
• Legitimacy: The legitimate basis for processing the data is the execution of the requested pre-contractual measures and/or the consent given.
• Retention periods: Data will be retained for the time necessary to respond to the questions raised.

By registering as a user:

• Purpose: To manage your access as a registered user and send you commercial information via electronic means.
• Legitimacy: The legitimate basis for processing the data is the execution of the requested pre-contractual measures.
• Retention periods: Data will be retained for as long as necessary to comply with relevant legal obligations, such as tax obligations.

For transactions/acquisition of products:

• Purpose: To carry out the relevant sales procedures for the selected products or tickets, as well as to send you commercial information via electronic means.
• Legitimacy: The legitimate basis for processing the data is the execution of the requested pre-contractual measures and/or the consent given.
• Communication of data to third parties: Your data will be communicated to banking entities to carry out the relevant financial transactions, as well as to various logistics operators for the delivery of the selected products.
• Retention periods: Data will be retained for as long as necessary to comply with relevant legal obligations, such as tax obligations.

FSO will inform all users that the collection of certain personal data is not mandatory, except in the fields indicated otherwise. However, failure to provide such data may prevent FSO from providing all Services linked to such data, and we are not liable for any failure to provide or incomplete provision of these Services.

It is the user's obligation to provide accurate data and keep it updated. Therefore, FSO reserves the right to exclude from its services and cancel the service of any user who has provided false data, without prejudice to any other legal remedies.

Your personal data will NOT be shared with any other company. If it becomes necessary to share your information with another entity, your express consent will be requested before such sharing occurs.

4 – Security of your personal data

FSO takes special care to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties. For example, our web portals use HTTPS data encryption protocols.

5 – Information on the Use of Cookies

Simply visiting this website or using FSO services does not automatically record any personal data that identifies a User. However, we inform you that while browsing the Website, "cookies" are used. These are small data files generated on the Internet user's computer and allow us to obtain the following analytical information:

1. The date and time of website access, allowing us to determine peak times and make precise adjustments to avoid congestion during peak hours.
2. The number of daily visitors to each section, allowing us to identify the most successful areas and expand and improve their content, so that users obtain more satisfactory results and improve content design.
3. The date and time of the last time the user visited the Website to conduct analytical and statistical studies on website usage.
4. Security elements involved in controlling access to restricted areas.

For more information visit our cookie policy

6 – User rights.

All users may exercise any of the rights granted by data protection regulations, such as the right to access, rectification, restriction of processing, erasure, data portability, and objection, by writing to our Data Protection Officer at privacy@filmsymphony.es. If they deem it appropriate, they may file a complaint with the Spanish Data Protection Agency.

7 – Do you not wish to receive information from us or do you wish to revoke your consent?

Any user may object to the use of their information for advertising purposes, market research, or satisfaction surveys, and may revoke their consent at any time (with no retroactive effect). To do so, they must send an email to privacy@filmsymphony.es. When you receive advertising via email, you may also opt out from the email itself by clicking on the link included in the email and following the instructions provided.

8 – Changes to the Privacy Policy.

Our Privacy Policy may be updated due to changes and legal requirements, as well as due to improvements and changes in the way we offer and provide our services. Therefore, we recommend that you visit and access our Privacy Policy periodically to be aware of any recent changes. If these changes relate to the consent provided by the user, a separate notification will be sent to you to obtain your consent again.

If you have any questions or concerns about our Privacy Policy or would like to exercise any rights or actions related to your personal data, please contact us at the following email address: privacy@filmsymphony.es.