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FSO merchandising online store

Shipping & Returns

A fixed amount for shipping costs is added to the prices indicated for each product, which you will be able to know before completing your purchase.

All expenses derived from customs procedures, taxes and any other additional expenses generated by orders are the responsibility of the customer and are not included in the price of the items, nor in the transportation price.

FSO advises that before placing your order, you contact the customs office and inform yourself of all customs fees and charges applicable to your purchase. FSO is not responsible for any additional charges that may be required by customs authorities during the entry process of your order and will not provide any type of refund for costs derived from customs charges and any fees associated with them.

In the event that the order is returned because the recipient does not receive it, FSO will refund the customer the amount of their order less the costs derived from shipping and less the costs derived from the return of the same (include in this section costs of return of the order , as well as expenses derived from customs or storage).

It is very important that you make sure you enter your COMPLETE and CORRECT address, since if the package cannot be delivered due to an error in it and you have to modify any details of the address you entered, you will have to bear the costs again. of shipping.

Shipping costs and delivery times

We ship:

  • National
  • International, 3 zones:
  • Zone 1: Europe and Greenland

    Zone 2: rest of countries except zone 1 and 3

    Zone 3: USA, Canada, Japan, Australia, New Zealand and Russia

Delivery times:

All orders will be shipped on Fridays at 12 noon.

  • Spain and the Balearic Islands: 3 or 4 working days from shipment.
  • Canary Islands, Ceuta and Melilla: 5 or 6 working days from shipment.
  • International (Zone 1, 2, 3): 8 or 10 business days from shipment.

If you need express shipping, please contact Tienda@filmsymphony.es to be able to manage it and they will inform you of the corresponding rates (or new rates).

Shipping cost:

Weight National International 1 International 2 International 3
Up to 10g 4,70 € 6,50 € 6,60 € 7,00 €
11g to 40g 4,80 € 7,00 € 7,20 € 7,50 €
41g to 85g 5,50 € 7,60 € 8,70 € 9,00 €
86g to 480g 7,00 € 12,00 € 15,50 € 15,50 €
481g to 980g 9,90 € 18,50 € 26,50 € 26,50 €
981g to 5kg 10,30 € 26,00 € 43,00 € 43,00 €

Return policy

When you place an order in our online merchandising store, you have the right to make any return within 14 calendar days. This period starts counting from the day you received the product or someone else did in your place.

To request an exchange or return you must write to us at Tienda@filmsymphony.es and put “Return and order number” in the subject.

Return costs, except for defects or defects, are the responsibility of the customer.

Once we receive your package, FSO will refund the amount of the returned items within 15 calendar days.

The product must be in its original packaging, in perfect condition and with the corresponding labels. FSO will not reimburse the user for the return of any product that has been opened or used.

Returns of unsealed products such as records, pens, bracelets and masks will not be accepted, except for defects or defects.

If upon receiving the product from FSO it is found that it has been used or unsealed, it will notify the customer to pay the reshipping costs, as well as the return costs not previously paid; if you want the product again.

Payment methods

  • Credit or debit card.
  • PayPal.

Don't forget that if you have any questions, you can contact us here or in Tienda@filmsymphony.es